HEPWater Services
Water Quality Testing & Laboratory Services
Our Chemists and Service Technicians specialise in both onsite and inhouse water quality testing.
We provide:
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Onsite water sampling
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Inhouse analysis of standard water quality parameters
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Full external laboratory analysis management and interpretation of results
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Diagnostic support to identify water-quality issues and suitable treatment solutions
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Servicing, verification and troubleshooting of clients’ Palintest laboratory and field equipment
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Supply of reagents and consumables for Palintest instruments
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Training on the use of Palintest laboratory & analytical instruments
Chemical Application & Dosage Optimisation
We optimise and maintain chemical performance across various water and process systems by selecting and applying the correct chemistry. Our services include:
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Water quality assessments and chemical treatment recommendations
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Onsite chemical dosing optimisation supported by laboratory test work
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Cooling water, boiler water, reverse osmosis and effluent treatment programs
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Legionella prevention and disinfection programs
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Chemical programs for mines, including flotation, process water conditioning and dewatering
Plant & Equipment Performance Monitoring
Our Services Team conducts routine monitoring, optimisation, and reporting for all client sites.
We provide:
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Plant and equipment performance monitoring through regular site visits, data tracking, reporting and KPI management
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Real-time corrosion and scale monitoring for cooling towers and boilers
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Operator training on process & equipment operation
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Emergency breakdown response, spare parts supply and OEM support
Operation & Maintenance of Plants
Our Plant Operators and Service Technicians provide complete onsite operation, repair, and maintenance of water and wastewater treatment plants.
Our services include:
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Dedicated site personnel for full onsite water and wastewater management
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Conducting full clean-in-place (CIP) procedures on clients’ reverse osmosis units
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Routine equipment service and maintenance
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Online & offline descaling of cooling towers
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Passivation of new cooling towers
Inhouse Workshop Services
HEPWater operates a specialised workshop equipped to service a range of mechanical equipment.
Our capabilities include:
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Testing, repairs, and full servicing of Lister Petter, Premium Plus, and Glonet engines
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Borehole pump testing for flow, pressure and functional performance
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Repairs, servicing, and calibration of all ProMinent chemical dosing pumps and controllers
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Maintenance and refurbishment of dosing skids, chlorine dioxide generators, and polymer make-up units
HEPWater is the official representative of ProMinent and Lister Petter in Namibia
Additional Technical Support
We provide value-added technical support to ensure long-term process performance and compliance.
Our services include:
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Comprehensive process audits for existing treatment plants and dosing regimes, complete with optimisation reports aligned to relevant water-quality standards
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After-sales support and troubleshooting for all equipment and treatment plants supplied
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Chemical stock management, forecasting and inventory optimisation
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Development of QA/QC documentation for client sites and assisting with audit readiness
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Training on HEPWater’s products and systems
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Equipment selection, sizing and design support for new and existing installations